Your orders are shipped within a maximum period of 48 hours, except during special operations (sales, capsule collections, promotions) that the time may be longer.
Deliveries are made throughout France and abroad, within the limits of available stocks.
- For France, Andorra and Monaco: Colissimo La Poste: After shipping, expect 3-5 days before being delivered directly to you. 8 euros. For deliveries overseas, 12 euros
- For the European Union: Delivery by Colissimo international tracking, time after shipping, from 5 to 10 days depending on the country (Saturday, Sunday and public holidays excluded) and do not keep account possible delays due to blockages in customs. 17 euros.
- For International: International delivery colissimo, the period after shipment, from 5 to 10 days depending on the country (Saturday, Sunday and public holidays excluded) and not taking into account possible delays due to blockages customs . 25 euros.
Free shipping for any order over € 200.
All possible customs fees are the responsibility of the buyer.
The times indicated are those reported by our carriers. No refund of postage will not be granted in the case of a delivery made within a period exceeding those given. Thank you to indicate all the information about your address to facilitate delivery.
The liability of the carrier or Canobio can not be sought in case of impossibility of delivery due to an inaccuracy in the delivery address, is clear that the designation of mailboxes is prohibited. In the third unsuccessful passage of the carrier, the cost of return shipping costs will be charged to the purchaser deducted from refund. The address you provided at the time of confirmation of your order can not be changed during delivery.
The parcel will be delivered by hand: you must check the condition of the goods delivered and sign the acknowledgment which is confirmation of the order made.
You have a period of 7 days from the date of receipt to return the products to us. Products must be returned in their original packaging and must not be soiled or have been worn, washed, ironed or retouched. If sending damaged goods Canobio return them to the buyer will be required to pay the postage.
HOW TO RETURN AN ITEM?
For returns, the buyer must:
Send e-mail to customer service: firstname.lastname@example.org, indicating the reference of your order and the reason for return, exchange or refund
Returning control colissimo recommended Canobio, 36 rue Paul Valéry 75116 Paris.
You will be informed by e-mail processing your request.
If the buyer decides to return the goods by a different mode of return, the consignment must necessarily include options Traceability and delivery against signature. The right of withdrawal does not apply to corporations.
CAN I RETURN AN ITEM SALE?
During the sales period, no item ended will be refunded. Only exchanges will be accepted.
REFUND BACK CASE
Canobio fully reimburse the returned goods under the conditions described above within 30 days of receipt, (the use of bank cards Charge leads to a deferred debit).
The buyer will be reimbursed the full amount of his purchases and shipping "go" in accordance with the law Chatel. Return shipping costs are the responsibility of the buyer.
In case of exchange, Canobio will, upon request by the buyer in case the exchanged item would be at a lower price than the original article. Return shipping costs are the responsibility of the buyer, but the transshipment costs are borne by Canobio within the limit of one exchange per item ordered.